98pkp Frequently
Asked Questions

Creating a 98pkp account takes under two minutes. Visit the site, click Register, and fill in your name, email address, date of birth, and a secure password. You will receive a confirmation email to verify your address. Once confirmed, you can log in and explore the platform. Full real-money play requires identity verification via your CNIC — see the next question for details.

98pkp requires a clear photo or scan of your CNIC (Computerised National Identity Card) — both front and back. In some cases we may also request a recent utility bill or bank statement as proof of address. Documents must be legible and unedited. Verification is typically completed within 24 hours, and you will be notified by email once approved.

On the 98pkp Login page, click Forgot Password and enter the email address linked to your account. You will receive a secure password reset link within a few minutes. Check your spam folder if it does not arrive in your inbox. The reset link expires after 60 minutes for security purposes, so use it promptly.

No. 98pkp strictly enforces a one-account-per-person policy. Duplicate accounts are identified during KYC verification and are permanently closed. Any balances or bonuses associated with duplicate accounts are forfeited. If you have lost access to your original account, contact support at [email protected] rather than registering a new one.

To permanently close your account, contact 98pkp support via live chat or email. Before closure, any remaining PKR balance will be returned to your verified withdrawal method. Account closure requests are processed within 5 business days. If your reason for closing is gambling-related, we strongly recommend activating self-exclusion instead — visit our Responsible Gaming page to learn more.

The minimum deposit on 98pkp is Rs 500 PKR. This applies to all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit imposed by 98pkp itself, though your individual bank or mobile wallet may have its own daily transaction limits that apply separately.

JazzCash deposits on 98pkp are credited within 2 to 5 minutes in most cases — often even faster during off-peak hours. If your deposit has not appeared after 15 minutes, check your JazzCash transaction history to confirm the payment was sent. If the transaction shows as successful on your end but the balance is missing from 98pkp, contact support with your transaction reference number.

EasyPaisa withdrawals from 98pkp are typically processed within 15 to 60 minutes after approval. The withdrawal request enters a brief security review — usually under 30 minutes — before funds are released to your EasyPaisa wallet. Withdrawal requests submitted during peak hours (evenings, PSL match days) may take slightly longer. The minimum withdrawal amount is Rs 1,000 PKR.

98pkp does not charge any platform-side fees on standard deposits or withdrawals. However, your bank (HBL, UBL, Meezan Bank, etc.) or mobile wallet provider (JazzCash, EasyPaisa) may apply their own transaction charges as per their standard fee schedule. We recommend checking your wallet or bank's outgoing transfer fees before initiating a transaction so there are no surprises.

For security and anti-money-laundering compliance, 98pkp requires that withdrawals are returned to the same payment method used for the original deposit wherever possible. If your original deposit method is no longer available — for example, a closed JazzCash account — contact support to go through an alternative withdrawal verification process before requesting a payout.

Withdrawals may be placed on hold for several reasons: your KYC verification is still pending, you have an active bonus with unmet wagering requirements, or the transaction has been flagged for a routine security review. In most cases, the hold is resolved within 24 hours. If your withdrawal has been on hold for longer than 24 hours, email [email protected] with your withdrawal reference number and our team will investigate immediately.

98pkp hosts hundreds of slot games across multiple categories — classic 3-reel slots, video slots with bonus rounds, jackpot slots, and high-volatility titles. The library includes games from internationally certified software providers, all of which are regularly audited for fairness. You can filter by theme, volatility, or provider directly on the Slot page to find the titles you enjoy most.

Yes — PSL betting is one of the most popular features on 98pkp. During the PSL season you will find pre-match and live in-play markets covering match winner, top batsman, total runs, over-by-over scoring, and more. 98pkp also covers international cricket including Pakistan home Tests, T20Is, and all major tournaments. Visit our Cricket page for the full betting menu.

RTP varies by game but the majority of slots on 98pkp have an RTP between 94% and 97%. Each game's individual RTP is displayed within the game's information panel. 98pkp only hosts games from providers whose RTP claims are independently verified by internationally recognised testing laboratories. This verification is a requirement under our international gaming licence.

Yes. 98pkp is fully optimised for mobile browsers and no app download is required. Simply open your preferred browser on Android or iOS, navigate to the 98pkp site, and log in. The platform automatically adjusts to your screen size. Slots, live casino games, Andar Bahar, Ludo Quick, and cricket betting all work seamlessly on mobile without any loss of features.

98pkp exclusively partners with game providers who use certified Random Number Generators (RNG) independently audited by accredited testing labs. Our international gaming licence mandates ongoing compliance audits. Live casino games use real dealers streamed in real time via high-definition video, making any manipulation impossible. If you ever have concerns about a specific game outcome, contact our support team with the game session ID.

98pkp offers a welcome bonus on your first deposit — the specific percentage and maximum PKR amount are displayed on the promotions page at the time of registration. New players should check the current offer before depositing, as welcome bonus terms (including the qualifying minimum deposit and wagering requirement multiplier) are updated periodically. The bonus is credited automatically once your qualifying deposit clears.

A wagering requirement is the total amount you must wager before bonus funds can be converted to withdrawable real-money balance. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place a total of Rs 20,000 in eligible bets before withdrawing. Each bonus on 98pkp clearly states its wagering requirement multiplier, eligible games, and expiry window so you know exactly what to expect.

No — game contribution rates vary. Most slot games contribute 100% of each wager towards the wagering requirement. Live casino table games typically contribute at a lower rate (often 10–20%), and some games may be excluded entirely. The exact contribution rates for each game category are listed in the bonus terms on 98pkp. Playing excluded games while a bonus is active will not count towards clearing the requirement.

No. Bonus funds cannot be withdrawn until the wagering requirement has been fully completed. However, you can choose to forfeit an active bonus at any time through your Account Settings. Once forfeited, the bonus balance and any winnings generated from it are removed, but your real-money balance (from your own deposits) becomes freely withdrawable again. Think carefully before forfeiting — this action is irreversible.

Yes. 98pkp rewards consistent players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher tiers with improved benefits — including faster withdrawals, higher deposit limits, personalised reload bonuses, and a dedicated account manager at the top tier. Loyalty points are earned automatically; you do not need to opt in. Your current tier and points balance are visible in your account dashboard.

Unfortunately, expired bonuses cannot be reinstated as a standard policy. Bonus expiry windows are clearly stated when a bonus is awarded — typically 7 to 30 days. If you believe your bonus expired due to a technical error on our side, contact support at [email protected] within 7 days of expiry with your account details and our team will review the case on a goodwill basis.

98pkp operates under an international online gaming licence issued by a recognised regulatory authority. This licence requires 98pkp to maintain player fund segregation (your money is always separate from company funds), provide certified RNG game fairness, uphold responsible gaming standards, and submit to regular compliance audits. Players in Pakistan can be confident they are dealing with a properly regulated platform.

The minimum age to register and play on 98pkp is 21 years old. This is enforced at registration via date-of-birth entry and confirmed during CNIC-based KYC verification before any real-money deposits are permitted. Accounts found to belong to underage players are immediately closed and any deposited funds are returned. If you suspect a minor has accessed the platform, please report it to [email protected] immediately.

Self-exclusion is available directly from your Account Settings > Responsible Gaming menu. Choose an exclusion period — from 30 days up to permanent — and confirm. Your account is locked immediately, all marketing stops, and deposits are blocked for the full exclusion period. If you need assistance activating self-exclusion, contact our 24/7 support team who will process it on your behalf without any questions asked. For more detail, visit our Responsible Gaming page.

Yes. 98pkp provides daily, weekly, and monthly PKR deposit limits that you can set from Account Settings at any time. Once a limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period — a deliberate safeguard to prevent impulsive decisions during a losing streak.

98pkp uses SSL/TLS encryption on all data transmissions between your device and our servers. Your financial information — bank account numbers, JazzCash wallet IDs, CNIC details — is stored in encrypted form and is never shared with third parties except as required for payment processing or legal compliance. For full details of how your data is handled, please read our Privacy Policy.

If gaming is causing financial stress, relationship problems, or emotional distress, please act now rather than waiting. On 98pkp you can activate self-exclusion, set deposit limits, or request a temporary cooling-off break instantly from your account settings. You can also contact our 24/7 support team who are trained to assist sensitively. For additional support, please visit our dedicated Responsible Gaming page, which contains a self-assessment checklist and guidance on further help.