98pkp Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operating company behind 98pkp (referred to in this document as "98pkp," "we," "us," or "our"). 98pkp operates the online gaming platform accessible at 98pkp.net, including all games, account services, payment processing interfaces, and customer support functions made available through that domain and any associated sub-domains.

98pkp holds an international gaming operating licence under which we are required to maintain robust data protection standards. These requirements form part of the ongoing licensing conditions and are subject to periodic audit. As data controller, we are responsible for determining how and why your personal data is processed in connection with your use of the 98pkp platform.

2. Personal Data We Collect

98pkp collects the following categories of personal data in connection with the operation of the platform and the provision of gaming services to players in Pakistan:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued identity document.
• Date of birth (used for mandatory age verification — 21+ requirement).
• Email address and mobile phone number registered to your account.
• Residential address including city, province, and postal code.
• CNIC (Computerised National Identity Card) number where required for KYC verification under our licensing obligations.

2.2 Financial and Transaction Data

• JazzCash or EasyPaisa mobile wallet numbers used for deposits and withdrawals.
• HBL, UBL, or Meezan Bank account details where provided for bank transfer transactions.
• Deposit amounts, withdrawal amounts, dates, and transaction reference numbers.
• Account balance history and wagering activity records required for regulatory compliance and responsible gaming monitoring.

2.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP at the time of login and transaction.
• Device type, operating system, browser type and version.
• Session duration, pages visited, game titles accessed, and betting history.
• Cookie identifiers and session tokens (see Section 7 for full cookie information).

2.4 Communication Data

• Content of live chat conversations with 98pkp support agents.
• Email correspondence sent to or received from 98pkp support addresses.
• Records of notifications, promotional communications you have opted into, and your communication preferences.

2.5 KYC Verification Documents

Where required by our licensing obligations or anti-money laundering procedures, we may collect copies of identity documents including a government-issued photo ID, proof of address, and proof of payment method ownership. These documents are processed solely for verification purposes and stored in an encrypted document management system with strict access controls.

3. How We Collect Your Data

98pkp collects personal data through the following channels:

• Direct provision: Information you provide when registering an account, completing KYC verification, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically as you interact with the platform, including via cookies, server logs, and session tracking technologies.
• Payment processors: Transaction confirmation data and payment method identifiers received from JazzCash, EasyPaisa, and banking partners when you make deposits or request withdrawals.
• Identity verification services: Where we use third-party KYC providers to verify the authenticity of identity documents submitted by players, those providers may return verification results and related metadata to us.
• Responsible gaming monitoring systems: Automated systems that analyse playing patterns and flag indicators of problem gambling behaviour as required by our licensing conditions.

4. Legal Basis for Processing

98pkp processes your personal data on the following legal bases, which align with internationally recognised data protection principles applicable under our operating licence:

5. How We Use Your Personal Data

98pkp uses the personal data we collect for the following specific purposes:

5.1 Platform Operation and Account Management

To create and maintain your 98pkp account, verify your identity and age (minimum 21 years), process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, deliver game results and betting settlements, and communicate account-related notifications to you.

5.2 Regulatory Compliance

To meet the KYC, anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming monitoring obligations imposed on 98pkp by its international gaming licence. This includes maintaining transaction records for the periods prescribed by our licensing authority and reporting obligations where legally required.

5.3 Responsible Gaming

To monitor gameplay patterns for indicators of problem gambling behaviour, enforce deposit and wagering limits set by you, administer self-exclusion and cooling-off periods, and proactively reach out to players showing signs of harmful gaming patterns. This processing is a non-negotiable condition of our operating licence and is carried out in your genuine interest.

5.4 Security and Fraud Prevention

To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and multi-accounting. This may involve automated analysis of login patterns, device fingerprinting, and cross-referencing of account details.

5.5 Communications and Marketing

To send you transactional notifications (deposits, withdrawals, account alerts) which are necessary for platform operation, and where you have provided consent, to send promotional offers, bonus notifications, and platform updates. You may withdraw your marketing consent at any time via your Account Settings or by contacting support.

5.6 Platform Improvement

To analyse aggregate, anonymised usage data to improve platform performance, optimise game loading times for Pakistani mobile networks, identify features that are not working well, and develop new products and services relevant to Pakistani players.

6. Sharing Your Personal Data

98pkp does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum payment data required to process your transactions.
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents submitted during the account verification process.
• Game content providers: Certified game suppliers whose titles are hosted on 98pkp may receive anonymised session data for the purpose of game performance monitoring and RNG audit trails.
• Regulatory and licensing authorities: Our licensing body may require access to player data as part of a regulatory audit or investigation. We are legally obliged to cooperate with such requests.
• Law enforcement and government agencies: Where required by a lawful order, court direction, or applicable law, we may be required to disclose player data to law enforcement or government bodies in Pakistan or the jurisdiction of our licensing authority.
• Fraud prevention services: Industry-standard fraud detection and AML screening services may receive transaction data to identify suspicious activity patterns.

7. Cookies & Tracking Technologies

98pkp uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players interact with the site. We use the following categories of cookies:

You can manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the 98pkp platform and may prevent you from logging in or completing transactions. 98pkp does not use third-party advertising cookies.

8. Data Retention

98pkp retains personal data for the periods required by our international gaming licence, anti-money laundering regulations, and operational necessity. The following retention periods apply:

• Account and identity data: Retained for a minimum of five years from the date of account closure, as required by our AML compliance obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years from account closure or the completion of the identity verification process, whichever is later.
• Support communications: Retained for three years from the date of the communication, unless the communication relates to an open dispute or regulatory matter.
• Technical and usage logs: Retained for 13 months from collection for security and fraud detection purposes, then deleted or anonymised.
• Responsible gaming records: Retained for the duration of any self-exclusion or limit period plus five years, to prevent circumvention of exclusion measures.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised unless a longer retention period is required by law or an ongoing regulatory matter.

9. Data Security

98pkp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:

• TLS encryption for all data in transit between your device and the 98pkp platform.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring staff access only the data required for their specific function.
• Regular penetration testing and vulnerability assessments of the platform infrastructure.
• Audit logging of all internal access to player personal data.
• Secure, access-controlled document management for KYC files.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with our licensing authority's requirements.

10. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights regarding the personal data that 98pkp holds about you:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond within 30 days of a verified request.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly via your account profile.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations — we cannot delete data we are required by law or licence to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict processing of your data while a dispute or correction request is pending.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via Account Settings. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to Object: You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We may need to verify your identity before processing a data rights request. We aim to respond to all verified requests within 30 days.

11. Children and Minors

The 98pkp platform is strictly prohibited to persons under 21 years of age. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe a minor in your care has registered an account on 98pkp, please contact our support team immediately at [email protected]. We will investigate and act promptly. Age verification is a mandatory step in the 98pkp account registration process.

12. International Data Transfers

As an internationally licensed gaming platform, some of the third-party service providers we use — including KYC verification services, cloud infrastructure providers, and game content platforms — may be located outside Pakistan. Where personal data is transferred to recipients in other jurisdictions, 98pkp takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required by our licensing authority.

These safeguards may include contractual clauses that bind recipients to data protection obligations, restricting the use of your data to the specific purpose for which it was transferred. If you would like further information about international transfer safeguards applicable to your data, please contact [email protected].

13. Updates to This Privacy Policy

98pkp reviews and updates this Privacy Policy periodically to reflect changes in our services, operational practices, and applicable regulatory requirements. The current version of the Privacy Policy, including its effective date, is always available on this page.

When we make material changes to this Policy, we will notify registered players by email sent to the address on record and display a prominent notice on the 98pkp platform for a minimum of 14 days before the updated Policy takes effect. Non-material updates (such as clarifying language changes that do not affect how we process data) may be made without advance notice.

Continued use of the 98pkp platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated version. If you do not accept the updated Policy, you should cease using the platform and may request account closure.

14. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 98pkp processes your personal data, please get in touch with us using the contact details below. We take privacy enquiries seriously and will respond promptly.

For queries specifically about your responsible gaming settings, deposit limits, or self-exclusion options, please visit our Responsible Gaming page, which contains dedicated guidance and direct access to all account control tools. For the full terms governing your use of 98pkp, please review our Terms & Conditions.